Order Related
How many days does it take for the product to arrive after ordering?
About 10-12 working days after order.
Details: 1 day for order, 1-3 days for domestic delivery, 2 days for inspection, 5-10 days for international delivery.
*Shipping may be delayed due to Chinese holidays, out of stock or replacement of defective products.
What should I do if the product is defective (defective product, wrong product received, etc.)?
We will respond in accordance with our compensation standards.
We will compensate you within the scope of the compensation standard.
*Details can be discussed separately
Can tableware and electrical appliances be exported? Are there any items that cannot be exported?
Tableware and electrical products can be shipped using special shipping routes. (Please inquire individually for details)
Depending on the product and platform to be sold, destination country approval may be required.
Please check by yourself.
The following categories cannot be exported in principle.
If you are unsure whether to export an item, please consult us individually.
① Narcotic drugs, psychotropic substances, marijuana, opium, poppy seeds, stimulants, opium smoking apparatus.
② Pistols, rifles, machine guns, cannons, gun ammunition and pistol parts.
③ Explosives.
④ explosives.
⑤ Specified substances specified in Article 2, Item 3 of the Prohibition of Chemical Weapons and Specified Substances Control Act.
⑥ Class 1 pathogens, etc. prescribed in Article 6, Paragraph 20 of the Act on the Prevention of Infectious Diseases and Infectious Disease Patient Treatment Act, and Class 2 pathogens, etc. prescribed in Article 6, Paragraph 21 of the same article.
⑦ Counterfeit, altered, counterfeit goods and counterfeit cards (including original cards) of currency, bills, banknotes, postage stamps, postage stamps or securities.
⑧ Books, paintings, sculptures and other items that may endanger public safety or public morals.
⑨ Child Pornography.
Do I need to pay tax when sending to the destination? Please tell me how to pay tax when shipping.
Generally speaking, taxes are levied when goods are imported from China to their destination.
If the purchase quantity is not big (about 1-2 pieces), there is a situation where no tax is charged, also need to according to the local tax policy
There are two ways to pay taxes.
(1) After the provisional payment is completed, the logistics company will send the invoice to the customer by email or in writing. Please pay to the designated bank account.
*A fee will be charged when paying on behalf of a client.
② If your company has a real-time account (it would be better if you can add a page link), you can directly withdraw funds from your company's registered account by indicating the account when sending instructions to our company.
* There is no handling fee for prepayment.
How long does it take to process the after-sales compensation application after submitting it? Approximately 2 working days after submission.
details: 1 day for review check, 1 day for accounting review
*Processing may be delayed on Saturdays, Sundays, Chinese holidays, compensatory holidays, etc.
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